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Ordering :
You can order by email, telephone or post. We will usually confirm your order by email and will advise you of the expected date of dispatch.
Wallpaper/Flooring Orders: Please check your room dimensions carefully before placing an order. If you are ordering our standard-sized wallpapers, please ensure that you have allowed sufficient length to allow for any pattern matching. We are usually able to print bespoke larger-than-standard wallpaper and flooring sizes – please ask us for a quotation.
Fabric Orders : Please let us know whether you would like the pattern to be printed horizontally across the width of the fabric (landscape) or vertically (portrait) : see ‘Product Information’.
Remember to specify whether you are ordering silk crêpe de chine or cotton poplin.
Payment:
We can accept payment by any of the following methods :
By cheque: Please make cheques payable to ‘Susan Bembridge Designs’.
By Credit or Debit Card : We are able to accept payment by most major credit and debit cards. (At present we are unable to accept American Express or Diner’s Club). If you wish to pay by card, please telephone with your details.
By Paypal : If you wish to pay online using Paypal, we will send an invoice to your email address.
By Bank Transfer (BACS) We will email our banking details on request.
By International Bank Transfer (IBAN, for overseas customers) We will email our banking details on request.
Orders will be despatched as soon as possible after payment is received, usually within two weeks.
Please remember to add on delivery costs to your payment.
Delivery
For orders within the U.K. of up to 6 standard wall or floor papers, please add £5.00 for packing in a strong tube and despatch by 1st class post.
Larger orders will be charged by weight – we will advise you when you order.
For most fabric orders, postage and packing will be £3.50 per order
(These prices are subject to any changes in the postal tarrif.)
Please let us know if you need Recorded or Special deliveries.
For overseas customers, we will advise you of delivery costs and arrangements when we confirm your order. Overseas orders can be despatched by ordinary Airmail, but we recommend the ‘Airsure’ or ‘International Signed For’ services, with insurance.
Please note : increases in the costs of our raw materials or postal charges may make it necessary for us to increase our prices slightly from time to time. However, we will always try to keep any such increases as low as possible.
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